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Fred_RealStudio
Beginner Joined: 26 Jun 12 Status: Offline Points: 10 |
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Posted: 01 Dec 15 at 10:42AM |
Hi,
Is Issue Reporter working ? I post one and did not get any answer since the 19/11/2015.... Thanks, Fred |
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Ingo
Moderator Group Joined: 29 Oct 05 Status: Offline Points: 3524 |
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Hi Fred,
i think this is a question for the Debenu-team. This here is the user-user-forum. Cheers, Ingo
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Cheers,
Ingo |
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Fred_RealStudio
Beginner Joined: 26 Jun 12 Status: Offline Points: 10 |
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I know Ingo,
I was just hoping some one from Debenu Team could answer me and help a paid customer... As they don't reply to the bug I sent, what can I do ? Thanks, Fred |
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Ingo
Moderator Group Joined: 29 Oct 05 Status: Offline Points: 3524 |
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Hi Fred,
if you've used the official support Options on the Debenu-pages. You should get as a first answer a support-ticket-id. If you didn't get this id or number something in the process failed and you should try again. If you have any questions regarding your ticket or support case you should always get in contact with these id/number included. Cheers, Ingo Edited by Ingo - 02 Dec 15 at 11:42AM |
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Cheers,
Ingo |
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Fred_RealStudio
Beginner Joined: 26 Jun 12 Status: Offline Points: 10 |
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Yep, Ingo,
I used the official support page on the Debenu.com site I got a mail, with a ticket ID, but no link to consult the ticket... Here is the answer : Debenu | Nov 20, 2015 02:50AM EST Thank you for submitting your request. We have received your request and are working on responding to you as soon as possible. If you have any additional information to add to this case, please reply to this email. Thanks in advance for your patience and support. This message was sent to fqd.list@gmail.com in reference to Case #23063. Do you know how I can consult the ticket ? Thanks, Fred |
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mLipok
Senior Member Joined: 23 Apr 14 Location: Poland, Zabrze Status: Offline Points: 449 |
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You can just reply to this email.
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Here you can find description how to test my examples:
http://www.quickpdf.org/forum/forum_posts.asp?TID=2932&PID=12600&title=drawcapturedpagematrix-matrix-howto#12600 |
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Ingo
Moderator Group Joined: 29 Oct 05 Status: Offline Points: 3524 |
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Hi Fred,
you've got an email from Debenu. So you only have to reply with your email-tool. On this page ... http://www.debenu.com/support/issue-report/ ... you can find the following: After your bug has been submitted you will receive an email from our support system which will include a case number for the reported issue. If you need to send us any additional files associated with the issue then please reply to this email with the file(s) attached and your case will be updated automatically. Executable attachments should be zipped and the file type extension should be changed from .zip to .piz. So all should be clear. Please keep in mind: QuickPDF is a very large library with a lot of functionality for a really low cost price. So sure you can imagine that it's not possible to have a big support team always ready to start ;-) Why not ask again... and wait a little bit ;-) Cheers, Ingo |
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Cheers,
Ingo |
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Fred_RealStudio
Beginner Joined: 26 Jun 12 Status: Offline Points: 10 |
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Thanks, Ingo.
I sent the bug report again yesterday. And I wait... Regards, Fred |
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