I need help - I can help - Issue Reporter

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Issue Reporter

Printed From: Debenu Quick PDF Library - PDF SDK Community Forum
Category: For Users of the Library
Forum Name: I need help - I can help
Forum Description: Problems and solutions while programming with the Debenu Quick PDF Library and Debenu PDF Viewer SDK
URL: http://www.quickpdf.org/forum/forum_posts.asp?TID=3221
Printed Date: 12 May 24 at 10:51PM
Software Version: Web Wiz Forums 11.01 - http://www.webwizforums.com

Topic: Issue Reporter

Posted By: Fred_RealStudio
Subject: Issue Reporter
Date Posted: 01 Dec 15 at 10:42AM

Hi,

Is Issue Reporter working ?

I post one and did not get any answer since the 19/11/2015....

Thanks,
Fred

Replies:

Posted By: Ingo
Date Posted: 01 Dec 15 at 10:32PM

Hi Fred,

i think this is a question for the Debenu-team.

This here is the user-user-forum.

Cheers, Ingo

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Cheers,
Ingo

Posted By: Fred_RealStudio
Date Posted: 02 Dec 15 at 11:34AM

I know Ingo,

I was just hoping some one from Debenu Team could answer me and help a paid customer...

As they don't reply to the bug I sent, what can I do ?

Thanks,
Fred

Posted By: Ingo
Date Posted: 02 Dec 15 at 11:41AM

Hi Fred,

if you've used the official support Options on the Debenu-pages.

You should get as a first answer a support-ticket-id.

If you didn't get this id or number something in the process failed

and you should try again.

If you have any questions regarding your ticket or support case

you should always get in contact with these id/number included.

Cheers, Ingo

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Cheers,
Ingo

Posted By: Fred_RealStudio
Date Posted: 02 Dec 15 at 5:50PM

Yep, Ingo,
I used the official support page on the Debenu.com site

I got a mail, with a ticket ID, but no link to consult the ticket...

Here is the answer :

Debenu | Nov 20, 2015 02:50AM EST
Thank you for submitting your request. We have received your request and are working on responding to you as soon as possible. If you have any additional information to add to this case, please reply to this email.

Thanks in advance for your patience and support.

This message was sent to fqd.list@gmail.com in reference to Case #23063.

Do you know how I can consult the ticket ?

Thanks,
Fred

Posted By: mLipok
Date Posted: 02 Dec 15 at 7:44PM

You can just reply to this email.

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Here you can find description how to test my examples:
http://www.quickpdf.org/forum/forum_posts.asp?TID=2932&PID=12600&title=drawcapturedpagematrix-matrix-howto#12600

Posted By: Ingo
Date Posted: 02 Dec 15 at 8:32PM

Hi Fred,

you've got an email from Debenu.

So you only have to reply with your email-tool.

On this page ...
http://www.debenu.com/support/issue-report/
... you can find the following:
After your bug has been submitted you will receive an email from our support system which will include a case number for the reported issue. If you need to send us any additional files associated with the issue then please reply to this email with the file(s) attached and your case will be updated automatically. Executable attachments should be zipped and the file type extension should be changed from .zip to .piz.

So all should be clear.
Please keep in mind:
QuickPDF is a very large library with a lot of functionality for a really low cost price.
So sure you can imagine that it's not possible to have a big support team always ready to start ;-)
Why not ask again... and wait a little bit ;-)

Cheers, Ingo

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Cheers,
Ingo

Posted By: Fred_RealStudio
Date Posted: 03 Dec 15 at 8:35AM

Thanks, Ingo.

I sent the bug report again yesterday.
And I wait...

Regards,
Fred