QuickPDF support

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   Hi people,

I created ticket for support that some pages of image PDF documents are blank (although you can see content in Acrobat Reader ) 1 week ago (on Monday on last week) and posted request about update on last Friday but since that I don't have any reply from support  , do you have similar issues with support?

Thank you,
Andrew

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Vankir Members Profile Find Members Posts Beginner Joined: 01 Sep 10 Status: Offline Points: 5	Post Options Post Reply Quote Vankir Report Post Thanks(0) Quote Reply Topic: QuickPDF support Posted: 29 Nov 10 at 9:56AM
	Hi people, I created ticket for support that some pages of image PDF documents are blank (although you can see content in Acrobat Reader ) 1 week ago (on Monday on last week) and posted request about update on last Friday but since that I don't have any reply from support , do you have similar issues with support? Thank you, Andrew

Rowan Members Profile Find Members Posts Moderator Group Joined: 10 Jan 09 Status: Offline Points: 398	Post Options Post Reply Quote Rowan Report Post Thanks(0) Quote Reply Posted: 29 Nov 10 at 10:02AM
	Hi Andrew, Apologies for the delay with our response to your support case. We had a busy week last week with the 7.22 release and so didn't get a chance to respond to every case that came in. We'll be catching up today. I'm looking at your case now. Cheers, - Rowan.

Rowan Members Profile Find Members Posts Moderator Group Joined: 10 Jan 09 Status: Offline Points: 398	Post Options Post Reply Quote Rowan Report Post Thanks(0) Quote Reply Posted: 29 Nov 10 at 12:51PM
	Hi Andrew, I've responded to your support case. The problem with the first file was due to lack of JBIG2 image compression support in 7.21 and earlier versions. Support for JBIG2 was added in the 7.22 release last week. You can download from here: http://www.quickpdflibrary.com/products/quickpdf/updates.php With regards to the second file, this will require further investigations. We'll update you directly when we have more information. Cheers, - Rowan.

Vankir Members Profile Find Members Posts Beginner Joined: 01 Sep 10 Status: Offline Points: 5	Post Options Post Reply Quote Vankir Report Post Thanks(0) Quote Reply Posted: 30 Nov 10 at 7:11AM
	Thank you for this update. I'm testing the latest version of QuickPDF.