QuickPDF support
Printed From: Debenu Quick PDF Library - PDF SDK Community Forum
Category: For Users of the Library
Forum Name: General Discussion
Forum Description: Discussion board for Debenu Quick PDF Library and Debenu PDF Viewer SDK
URL: http://www.quickpdf.org/forum/forum_posts.asp?TID=1658
Printed Date: 22 Nov 24 at 7:40PM
Software Version: Web Wiz Forums 11.01 - http://www.webwizforums.com
Topic: QuickPDF support
Posted By: Vankir
Subject: QuickPDF support
Date Posted: 29 Nov 10 at 9:56AM
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Hi people, I created ticket for support that some pages of image PDF documents are blank (although you can see content in Acrobat Reader ) 1 week ago (on Monday on last week) and posted request about update on last Friday but since that I don't have any reply from support  , do you have similar issues with support?Thank you, Andrew |
Replies:
Posted By: Rowan
Date Posted: 29 Nov 10 at 10:02AM
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Hi Andrew, Apologies for the delay with our response to your support case. We had a busy week last week with the 7.22 release and so didn't get a chance to respond to every case that came in. We'll be catching up today. I'm looking at your case now. Cheers, - Rowan.
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Posted By: Rowan
Date Posted: 29 Nov 10 at 12:51PM
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Hi Andrew, I've responded to your support case. The problem with the first file was due to lack of JBIG2 image compression support in 7.21 and earlier versions. Support for JBIG2 was added in the 7.22 release last week. You can download from here: http://www.quickpdflibrary.com/products/quickpdf/updates.php - http://www.quickpdflibrary.com/products/quickpdf/updates.php With regards to the second file, this will require further investigations. We'll update you directly when we have more information. Cheers, - Rowan.
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Posted By: Vankir
Date Posted: 30 Nov 10 at 7:11AM
| Thank you for this update. I'm testing the latest version of QuickPDF. |