I just want to let you all know that we've had some issues with our case management system which means that some of you may not have received a reply from us over the past month. We've resolved this issue and are now working on replying to everyone individually -- however, there is a bit of a backlog, so it will take a few days to catch up.

Everyone who sent us a message but did not receive a reply should now have received an automated response from our case management system with a case number. If you urgently need a response please post your case number here and we'll get back to you as soon as we can.

Please accept our sincere apologies for this issue and thank you for your patience.

Cheers,

- Rowan.