General Discussion - Ticket for bug report / technical query

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Ticket for bug report / technical query

Printed From: Debenu Quick PDF Library - PDF SDK Community Forum
Category: For Users of the Library
Forum Name: General Discussion
Forum Description: Discussion board for Debenu Quick PDF Library and Debenu PDF Viewer SDK
URL: http://www.quickpdf.org/forum/forum_posts.asp?TID=1489
Printed Date: 23 Nov 24 at 7:42AM
Software Version: Web Wiz Forums 11.01 - http://www.webwizforums.com

Topic: Ticket for bug report / technical query

Posted By: TETRA
Subject: Ticket for bug report / technical query
Date Posted: 16 Jun 10 at 11:09AM

Hello,

I have submitted several bug reports and technical queries to Debenu but received a ticket only for one of them. Its as if the others did not come through. Did anyone else have these problems? Do I really have to use the forms on the Website or is there a support-email I can use (did`t find one)...

Thanks,
Christian.

Replies:

Posted By: Ingo
Date Posted: 16 Jun 10 at 4:43PM

Hi Christian!

You're not the only user and you're brandnew in this forum.
You should be more patient. You can't expect a one- or two-
day-reaction from a lowcost-product.

The official support pages with the options is the right way to use.

Cheers, Ingo

Posted By: TETRA
Date Posted: 16 Jun 10 at 8:39PM

Thanks Ingo, I thought after sending the query I would get an automated reply with a ticket number from the mail system. I wouldn't have thought that a human response would be so quick.

Anyway, Rowan has responded to my queries this evening which was really fast, so let's hope they have some answers for my problems.

Thanks again,
Christian.