DPLExtractFilePagesEx producing blank pages

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   I want to extract single pages from a password protected PDF using DPLExtractFilePagesEx function (QuickPDF Library 18 for Windows, working on Windows 10). I get success (1) as result and no error code. But the extracted pages (eg page 1) are only some blank page. What is wrong?

This is my test document:
https://www.regify.com/DOWNLOAD/Lohnabrechnung-104-crypt123456.pdf

The password is 1234567 (not 123456 like in the name).

This document was created using Word, saved as encrypted PDF. Online tools for validation and PDF readers do not see any errors and can decrypt and display it with no problems.

PS. I tried the support form at http://www.quickpdflibrary.com/support/support-query.php but the QuickPDF versions end at version 11 (we're on 18 now) and Windows 8 (we're on 10 now). Upon submit, I only get a blank page. No confirmation, no email. This is completely broken.

Edited by kukulkan - 18 Nov 20 at 3:34PM

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kukulkan Members Profile Find Members Posts Team Player Joined: 02 Mar 06 Location: Germany Status: Offline Points: 20	Post Options Post Reply Quote kukulkan Report Post Thanks(0) Quote Reply Topic: DPLExtractFilePagesEx producing blank pages Posted: 18 Nov 20 at 2:01PM
	I want to extract single pages from a password protected PDF using DPLExtractFilePagesEx function (QuickPDF Library 18 for Windows, working on Windows 10). I get success (1) as result and no error code. But the extracted pages (eg page 1) are only some blank page. What is wrong? This is my test document: https://www.regify.com/DOWNLOAD/Lohnabrechnung-104-crypt123456.pdf The password is 1234567 (not 123456 like in the name). This document was created using Word, saved as encrypted PDF. Online tools for validation and PDF readers do not see any errors and can decrypt and display it with no problems. PS. I tried the support form at http://www.quickpdflibrary.com/support/support-query.php but the QuickPDF versions end at version 11 (we're on 18 now) and Windows 8 (we're on 10 now). Upon submit, I only get a blank page. No confirmation, no email. This is completely broken. Edited by kukulkan - 18 Nov 20 at 3:34PM

kukulkan Members Profile Find Members Posts Team Player Joined: 02 Mar 06 Location: Germany Status: Offline Points: 20	Post Options Post Reply Quote kukulkan Report Post Thanks(0) Quote Reply Posted: 18 Nov 20 at 3:08PM
	Update: I consider this to be a bug in DPLExtractFilePagesEx because if I do manually, it works. Manual way: DPLLoadFromFile DPLDecrypt DPLExtractPages DPLSaveToFile DPLRemoveDocument Pages extracted like this are working fine! How fast is Debenu fixing such issues and providing new fixed version 18? Is this something I can wait for or do I really have to simulate DPLExtractFilePagesEx using above method? And how do I report this finding, if the support form does not work (as written in first post)?

tfrost Members Profile Find Members Posts Senior Member Joined: 06 Sep 10 Location: UK Status: Offline Points: 437	Post Options Post Reply Quote tfrost Report Post Thanks(0) Quote Reply Posted: 18 Nov 20 at 4:31PM
	I do not use those features myself so cannot suggest anything, but another user here may be able to. For support on recent QPDF versions, try https://www.foxitsoftware.com/support and log in. or create an account, to open a ticket there. There is an option in the product list to select Quick PDF Library for a new ticket.

Ingo Members Profile Find Members Posts Moderator Group Joined: 29 Oct 05 Status: Offline Points: 3529	Post Options Post Reply Quote Ingo Report Post Thanks(0) Quote Reply Posted: 18 Nov 20 at 7:05PM
	Hi Kukulkan, try a LastErrorCode directly after your LoadFromFile... Perhaps the resulting error code can give a hint. What's your programming language? Strings in QuickPDF are processed as unicode. This is the correct link you should use asking for official support: https://www.debenu.com/support/ At the top right box you'll find all you need. I don't think that there's an error regarding password processing... Cheers and welcome here, Ingo
	Cheers, Ingo

kukulkan Members Profile Find Members Posts Team Player Joined: 02 Mar 06 Location: Germany Status: Offline Points: 20	Post Options Post Reply Quote kukulkan Report Post Thanks(0) Quote Reply Posted: 23 Nov 20 at 3:22PM
	Hello, thanks for the hints and information, but I'm using the most recent version 18 and not an older one. Also, the function does not return an error. My code is checking every call for success codes. It simply writes a blank file with 136KB but with no visible content. It works if I do it manually like described. So there must be an issue in the library. I'm using Unicode for the names and there is no issue with the file names at all, even with Chinese filenames. It reads without error and saves a PDF file, but it is with blank content.

Ingo Members Profile Find Members Posts Moderator Group Joined: 29 Oct 05 Status: Offline Points: 3529	Post Options Post Reply Quote Ingo Report Post Thanks(0) Quote Reply Posted: 23 Nov 20 at 8:15PM
	Did you try both functions? Regarding ...Ex: Did you try all three options? This here is only the user forum... Seems nobody had your probs so far ;-)
	Cheers, Ingo