Nice to have: Bug System

Michel, I have difficulties keeping up to date my list with CR/BUG reports. Would it be not nice to have a new service for submitting reports with Bugzilla or something.

Ingo, the problem with that list is that is not controlable.

So, my web site provider (www.1and1.com) has a special on for new Linux hosting: $3.00 per month for their smallest package which includes MySQL and PHP, so it should work fine for bugzilla. I suppose we could afford something like that? I'm not sure how much work it is to install Bugzilla though. I'll do more research on the subject and see what I can find out.
 

Hi!
@Michel: I didn't know that my german provider (www.1und1.de) has an uncle in the USA ;-)
@Marian: If you want to use Michel's solution i'll take over half of the costs. Perhaps few others are taking the rest...
Perhaps we should prefer Michel's solution to be more professional... Some day the original iSED-website will be gone and we're still here with the QuickPDF...
Best regards,
Ingo

@Michel: You're the technician?
I'll pay half of the costs (if it's $3.00).
Is there somebody out there for the second part of the costs?
@Marian: Another solution can be that you're using your "bugzilla-system" on your site, we're paying the partly costs and Michel insert a link here in the forum?
Best regards,
Ingo

Hi Marian,

    Thanks for mentioning Perl. For some reason, my mind was stuck on PHP. Go figure. Anyway, the basic $3 package does not support Perl: need to move up to the $5 package for that. I believe it does support CGI Apps since they offer access to a CGI library. The $5 package info is [here].

   If we were to go to a new web package, I would also look at moving the Forum too, although this forum is written in ASP, so we might lose our posts unless I can manually transfer the data to the new forum database.

    All of that is more work: sigh.

    Sounds like between Ingo, myself and "mrgcms", we should be able to take care of the financial aspect of the deal.

   To answer your question Ingo, I believe that "1&1" was originally based in England. They came to the United States in 2003, and have been very aggressive with their marketing. So far, it is the only web service provider that has not gone bankrupt on me, or had problems with outages, so I have been pretty happy. I had no idea that they were available in Germany too!

    Marian: if you are offering to do the setup (Although I would hate for you to waste your time when you should be programming instead , let me know). Or... we stay where we are, and we look at an ASP or ASP.NET bug tracking software instead.

Hi!

This is my last (i think so) posting in this thread. I'm not the technician and so i don't want to decide what to do / what  (web based) tool to use  'cause of missing knowledges in this case ;-)
This here is my "okay" for using any bugtracking system.
I'm not a technician - so i can only pay the partly (or more ;-) costs.

Best regards,
Ingo

OK, sounds great everybody. For now: no change. I will re-work the forum to turn it into a rudimentary bug tracking tool as follows:

- I will setup a Master Bug Post which will summarize all of the bugs, and which version we think they will be addressed, and when.

- Each of the entries in the Master List will link to a separate post with more details/discussions and closure statement (Accepted, Rejected, In work, Completed, etc.)

More later

Hi Ulrich,

   The UltraApp bug tracking solution looks great - technology wise. My original search was for freeware products, but what you found ($200) means that we would be able to stay on the same Windows server which I will continue to provide for free.

   I will take a closer look at their product, and post back my summary later today.

    And my thanks to Dave for explaining his alias!

Hi Ulrich,

    Yes, you are right! I missed that when surfing the web on my PDA. It's not perfectly clear that the basic version is "free" but eventually, I saw a few references to that.

    Marian & Ingo (and everybody else) : take a look! It looks very promising indeed. I'll try to install it tomorrow night.
http://www.ultraapps.com/app_overview.php?app_id=20

    Thank you Ulrich for pointing out my error!

From the web site on the enhanced page:

"IssueManager Enhanced is a commercial version of our acclaimed IssueManager application. It's a low cost web-based solution for tracking issues, bugs and tasks in your projects.
Enhanced version builds on top of the free version and offers key additional features: multiple projects, custom fields, improved search, personalized bookmarks and printable report view."

Wheeley

Wheeley, Ulrich, Dave, etc.

    Contact me if you want access as well.

    Right now, we are still playing with that new tool, but also investigation if it would be just as easy to do it manually via the forum (see the new categories/forums that I have started to setup).

    For the manual option: There would be a new Forum for each new version, and at the top, there would be a permanent post called the "Master List" with the list of changes, who is assigned, and even the status. From there, we can link to specific topics that discuss in details each item.

   For now: we are just playing for about 1 week. Then, it will be time to make a decision.

    Cheers!

OK, it's been a week. Any votes on which system is better?

    1. The [Issue Manager] solution
    2. The [forum] based solution

Michel,

here's my opinion:

for the daily support I would use the forum. And the issue manager should be used for development postings, and to make sample files available.

btw: is it just my feeling that the last time more and more problems get send to support email instead of being posted here? If this feeling is true then I'm not so happy about it: this way only the people that have access to this email account can see what problems are there. But others don't get a hint that there are problems that perhabs may concern them also. I would really prefer if everything is first posted here and the support email is just used for sending sample pdfs. So everyone has a chance to get a better understanding of QuickPDF.
If this feeling is false then please ignore this part of the message.

best regrads,
Ulrich